Frequently Asked Questions

Everything you need to know about your Golden Discs experience.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the country. International delivery times vary by location, usually ranging from 7-14 business days.

What is your return policy for physical media?

We offer a 30-day return policy for unopened items. If your disc is defective or damaged upon arrival, please contact our support team within 7 days for a full replacement or refund.

How do you ensure my discs aren't damaged during shipping?

We use specialized, reinforced cardboard mailers and bubble wrap cushioning to ensure every disc, vinyl, or box set arrives in pristine, mint condition.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Can I track my order once it has been shipped?

Yes, as soon as your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress.

Do you offer international shipping?

We currently ship to over 50 countries worldwide. Shipping costs and estimated delivery dates will be calculated automatically at the checkout page based on your address.